Refund policy

Please read our Refund and Return policy thoroughly before using:

  • The product was delivered in the last 15 days.
  • The product is in its original condition with original packaging.
  • The product isn’t used or damaged.
  • You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.

  • Misuse of any product.
  • Superficial cracking
  • Damaged edges or toe, or excessive use
  • Bats used against bowling machines are not returnable as these especially damage cricket bats.

Received Damage Product:

However, if you received a damaged or defective item, or items not ordered by you, please contact our Customer Service within 48 hours of delivery and provide details of the order number, any relevant pictures and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Customer Service will make every reasonable step to assist you with your claim. If you do not contact Customer Service within time, you are responsible for all return shipping charges.

Once we receive your item that fulfills the return/exchange policy, we will inspect it and notify you. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

Shipping costs are nonrefundable in most of the cases unless offered by us as a goodwill gesture ( UK only ).

Copyright

You agree and acknowledge that everything on the Site including, but not limited to, website design, text, graphics, video clips, buttons, etc. are all properties of Bash bats or its suppliers and is protected by applicable laws.

You are allowed to use the material only as expressly authorised rights holder. Reproduction, modification, distribution, transmission, uploading and downloading of any content on the Site without prior permission from Bash bats is strictly prohibited.

Purchasing Goods

Our ‘How to Place an Order’ page has all the information on how to order and pay for products. Our Customer Support portal addresses any questions you might have about delivery, cancellation, payment, and return/refunds.

Bash Bats reserves the right to ask you to pay in advance for your order(s). We also reserve the right to refuse to accept or may cancel any order for any or no reason without any liability to you or anyone else. If you have been charged for an order that is later cancelled, we will refund the back to you.

Availability of Goods

While we do our best to make sure we display availability as accurately and promptly as we can, we can not ensure the availability of every product that is listed on our Site. We may also assist you in finding a suitable alternative upon which you are happy with or we automatically upgrade your order with an expensive range on same price in order to compensate our customers.

Indemnity

You agree to indemnify, defend and hold Bash bats, its officers, directors, employees, affiliates or representatives harmless from any claim or action (including legal expenses) arising out your use of the Site, your breach of the Terms of Use and violation of any third party intellectual property rights or privacy.

Availability of Site

It will be ensure that www.bashbats.co.uk is fully operational and error-free at all times, however, this cannot be guaranteed. In particular, your access to our website and services may be interrupted or restricted in case of emergency, routine repair and maintenance, and introduction of new features and services.

 

Email Subscription

We may ask you to subscribe to our email list to receive offers and stay up-to-date with our brand. Your use of the content received through the email service will be subject to these terms and conditions. You also have the option to opt out at the bottom of every email you receive from us.

Online Business

We neither own any shop nor any brand company. We buy products from our respective agents and then ship to customer.